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Terms of Service

Last updated: September 29, 2026

These Terms of Service (“Terms”) govern your use of the CloudFrame TV and CloudFrame Ambient Roku channels, the casting page at cast.cloudframe.tv, the CloudFrame account website at cloudframe.tv, and the OneDrive photo library subscription (together, “the app”). The app is operated by Francis Axis LLC, a limited liability company based in the State of Maine, USA (“Francis Axis,” “we,” “us”). By installing or using the app, or by sending photos to a TV using the casting page, you agree to these Terms. If you do not agree, please do not use the app.

What the app does

CloudFrame TV displays photos from your own personal cloud storage on your TV. We support Microsoft OneDrive (personal). You connect your account through Microsoft’s own sign-in page, and we access it read-only to list folders and show your images. We are an independent app and are not affiliated with, sponsored by, or endorsed by Microsoft. OneDrive and Microsoft are trademarks of Microsoft Corporation.

The app offers casting: the TV displays a QR code and a short pairing code, and anyone who opens it on a phone can send photos to that TV from their browser — no account, no sign-in, nothing installed. Cast photos are temporary by design and are deleted automatically when the session ends.

Your account and content

You are responsible for your Microsoft account and for having the right to view the photos you connect. The app only displays content you already have access to in your own cloud storage; it does not create, modify, delete, or share your files. How we handle your data is described in our Privacy Policy, which is part of these Terms.

Casting

Casting is not storage. It exists to put photos on a screen for a few minutes, and everything you send is deleted automatically — when you leave the Cast screen, shortly after the TV stops responding, and in any case within an hour. Do not use casting to store, back up, or transfer anything you need to keep. We cannot recover a cast photo once its session has ended, and we may end a session or delete cast content at any time.

You are responsible for what you cast. By sending a photo to a TV you confirm you have the right to do so, and that showing it on that screen is appropriate and lawful. Do not cast anything you do not have the rights to, anything unlawful, or anything the people around that TV have not agreed to see.

The pairing code is the key. While the Cast screen is open, anyone who has the code or can scan the QR code can send photos to that TV — that is how a guest casts without an account. Only share the code with people you want putting photos on your screen, and press Back to end the session when you are finished. If you own or control the TV, you are responsible for who you give the code to.

Free casting and the paid subscription

Casting is always free and needs no account. You can use it for as long as you like without paying anything.

The OneDrive photo library, which connects your own OneDrive so your whole collection plays on the TVs you sign in on, is a paid subscription. It begins with a 7-day free trial.

Trial and renewal

When you start the trial you provide a payment method, but you are not charged during the trial. Unless you cancel first, the subscription renews automatically at the end of the trial: your payment method is charged the price shown at checkout, and it then renews automatically each period (monthly or yearly, whichever you chose) until you cancel. We show you the price before you start, and our payment provider emails you before the trial converts to a paid subscription.

Cancelling

You can cancel at any time, during the trial or afterwards, from the billing portal: on your account page, choose Manage subscription. Cancel during the trial and you are never charged. Cancel a paid subscription and it stays active until the end of the period you have already paid for, then does not renew. Nothing in your actual OneDrive is affected. What happens to your CloudFrame account after that is covered in Ending your use.

Changing your plan

You can switch between monthly and annual billing at any time from the billing portal. When you switch, the price difference is pro-rated, meaning it is worked out for the time left in your current period. Moving to a longer or higher-priced plan charges that difference right away and starts the new plan’s billing period. Moving to a shorter or lower-priced plan gives you the difference as a credit toward your future invoices. Your access continues without interruption, and the new plan then renews automatically until you cancel.

Refunds

Because you can try the library free for 7 days before you are charged, we do not offer automatic or pro-rated refunds when you cancel or delete your account. We may still issue a refund at our discretion, and nothing here limits any refund rights you have under applicable law. If something has gone wrong, email hello@cloudframe.tv or use the billing portal.

Price changes

We may change subscription prices from time to time. A change applies only to a future renewal, never to a period you have already paid for, and we will give you notice before it takes effect so you can cancel beforehand if you prefer.

Who bills you

Your subscription is sold by Polar (Polar Software, Inc.), our merchant of record: the company that handles the sale itself, including the payment, your invoices, and collecting and remitting any applicable taxes. Your purchase is therefore also subject to Polar’s terms of service and privacy policy.

Ending your use

You can stop using CloudFrame at any time. Here is what happens to your CloudFrame account in each case. Your photos in OneDrive are never touched.

• If your subscription ends (you cancel, or a payment ultimately fails), your signed-in TVs stop showing the OneDrive library once the paid period is over. We keep your account, your OneDrive connection and your photo-details catalog for about 30 days, so resubscribing restores your library, and then delete the account entirely. An account that has also gone 90 days with no Roku and no access to your library is deleted sooner, at our next daily check.
• If you delete your account from your account page, it is removed immediately and permanently. Signing in again afterwards starts a new, empty account. If you have a subscription, deleting the account cancels it immediately: you won’t be charged again, and as with cancelling, the unused part of the period isn’t refunded automatically.
• If you simply stop using CloudFrame, we delete your account after 90 days with no Roku and no access to your library. This never happens while you have an active subscription or free trial.
• If you revoke our access from your Microsoft account’s app permissions (opens in a new tab) page, we stop being able to read your OneDrive from that moment.

A few backups and operational records briefly outlast a deletion; the Privacy Policy’s Disconnecting and deleting your data says exactly what and for how long.

We can end it too. We may suspend or close an account, or end a cast session, if you break these Terms or use the app in a way that puts other people, the service, or us at risk. If we close an account that has a paid subscription for any other reason, including discontinuing the library, we will refund the unused part of the period you have paid for. The sections on casting, warranties, liability, and governing law continue to apply after your use ends.

Acceptable use

You agree not to:

• use the app in violation of any applicable law or of Roku’s terms;
• attempt to access accounts or data that are not your own;
• interfere with, disrupt, probe, or attempt to reverse engineer or circumvent the app or our backend;
• use the app to store, display, or distribute unlawful content;
• cast content you do not have the right to show, or that is unlawful, harassing, or obscene;
• send photos to a TV you have not been invited to cast to, or guess, harvest, or share pairing codes in order to put content on someone else’s screen;
• use casting as a storage, backup, hosting, or file-transfer service, or automate it to push content beyond ordinary personal use.

Reporting misuse or copyright infringement

If someone has cast to a screen without permission, email hello@cloudframe.tv with what happened and when.

If you believe the app is being used to show your copyrighted work without permission, for example on a TV in a public place, email copyright@cloudframe.tv with the work concerned, where and when it was shown, and how to reach you.

We never hold library photos (they stay in their owner’s OneDrive), and cast photos are deleted within the hour, so what we can do is end sessions and suspend or close the accounts involved. We will do that where it is warranted.

Availability and changes

We may add, change, or remove features, and we may suspend or discontinue the app or any part of it at any time. The app depends on third-party services (including Cloudflare and Roku); interruptions to those services may affect availability. We may update these Terms as the app evolves. Material changes will be reflected by the “Last updated” date above, and your continued use after a change means you accept the updated Terms.

Disclaimer of warranties

The app is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or secure, or that it will always be able to display your photos.

Limitation of liability

To the maximum extent permitted by law, Francis Axis LLC (including its members, officers, and employees) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising out of or relating to your use of (or inability to use) the app. The photos and files in your connected cloud account remain in that account; the app does not modify or delete them.

Cast photos are the deliberate exception: they are meant to be deleted, and we delete them automatically as described above and in our Privacy Policy. Casting is not a storage service, and we are not liable for the loss of anything you sent only to a TV.

Children

CloudFrame TV is not directed to children under 13 and is intended for users 13 and older.

Governing law and where the app is offered

The app is offered in the United States only. These Terms are governed by the laws of the State of Maine, USA, without regard to its conflict-of-laws rules (the rules that could otherwise point to another place’s law), and you agree that any dispute relating to these Terms or the app will be subject to the exclusive jurisdiction of the state and federal courts located in Maine.

Contact

Questions about these Terms? Email hello@cloudframe.tv. Many common questions are answered in the FAQ, and you can manage or cancel your subscription from your account page.